How to Fix Logitech MX Keys Can’t Connect to Bluetooth

There is no comparison between the Logitech K800 wireless keyboard and the Logitech MX Keys. Besides being more durable, MX Keys can be used simultaneously with three Bluetooth devices and has a better typing experience. In nearly every category, Logitech MX Keys provide a better value.

However, Logitech MX Keys connect to your computer using the Logitech Unifying Receiver. This dongle works with a USB-A port with any Windows or MacOS operating system. It would be best to plug it into your computer, and the keyboard will instantly recognize it. Additionally, key combinations can be mapped to various shortcuts with Logitech Options+ software.


However, in some cases, an error occurs that Logitech MX Keys cannot connect to Bluetooth. In this guide, Logitechsoftwarecenter will describe some fixes that will help you solve MX Keys that won’t connect to Bluetooth:

How to Fix Logitech MX Keys Not Connecting to Bluetooth

Here are some of the best fixes we provide for you that you can use to solve Logitech MX Keys not connecting using Bluetooth. Therefore, if you experience this problem on your keyboard, make sure to follow the fix steps below:

Step 1: Reconnect your Keyboard

Have you tried reconnecting the keyboard to your PC? Your MX Keys may be unable to connect to your PC because of a temporary bug. Therefore, try reconnecting your keyboard.

However, disable and enable the Bluetooth devices on your computer system before doing so. After that, turn on your Logitech MX Keys and check whether it can reconnect to your PC.

Step 2: Reboot Your Computer

If you do a lot of work on your PC, the System temporarily caches data from all the processes you do. Sometimes, however, those files get corrupted due to random errors or glitches, resulting in poor system performance.

The solution is you have to restart your PC. This problem keeps happening because it interferes with other hardware in the System. Also, when your PC is rebooted, all background processes are terminated, and temporary files are deleted.

Thus, various problems faced by your PC will be resolved. However, before you try any of the fixes above, we recommend rebooting your System to verify if this solves the problem.

Step 3: Make sure the MX Keys Battery is Fully

Sometimes, you may need to remember to charge your MX Keys, which causes the keyboard to fail to function correctly. Therefore, before using the keyboard, you should check whether the MX Key battery is fully charged.

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Because the low battery can also be why the keyboard cannot connect to your device’s Bluetooth, but make sure to charge it using the original Logitech cable, try to charge it for about an hour, and then check whether the issue still occurs.

Step 4: Check for Keyboard Driver Updates

With today’s USB-compatible keyboards, the default driver with your Windows operating system will install it as a plug-and-play device. However, MX Keys does offer their software (Logitech Options+), which works great on your device.

With that software, you can control the keyboard shortcut keys (usually an additional row of keys on the top row). So, it would be best if you tried to check whether your keyboard drivers should be updated or not and to do so, you must follow these steps:

  • Search for device manager using the taskbar search box, then tap Device Manager.
  • After that, select the Keyboard section.
  • Right-click on the device name you want to update the driver.


  • Select Update Driver.

Step 5: Update your computer’s OS

If you recently updated your keyboard driver but are still experiencing errors connecting the keyboard, your old operating system may be to blame. Therefore, we recommend that you check the OS on your computer if you have yet to do so recently.

If you don’t know how to perform a computer OS update, you can use the Windows Search bar and search for Windows Update. From the results, open the one you want.

Then, hit the Check for Updates button and wait for your System to search for and install available updates. Once you have completed these steps, reboot your computer and see if the problem is resolved.


Step 6: Reset your PC

After restoring the computer, all current software is removed, including any developed problems, and can be started from scratch. If you start from a clean slate, it will be easier and quicker to identify and fix these problems when they arise.

After that, the Bluetooth connection problem with Logitech MX Keys will be resolved automatically. So, if you don’t know how to reset your PC, these steps will help you:

  • On Windows, open Settings by clicking on the gear icon in the Start menu.
  • Then, Click System.
  • On the left pane, click Recovery.
  • 1. Reset your PC, 2. Start advanced, and 3. Go back to the previous version of Windows 10 are your three main options. We recommend that you select the Reset this PC option.
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Step 7: Check for External Damage

There is a high probability that your Logitech MX Keys keyboard may have external damage as it cannot connect to Bluetooth.

We advise you to thoroughly check the MX Keys keyboard and see if any damage has occurred. However, if there is damage to the outer body, be sure to go to the nearest service center for repairs.

Step 8: Contact Support Team

Supposing you need help with the above troubleshooting methods, the final solution is to contact the Logitech support team. You have no choice in this case because they might have some fixes to help you solve this error. So, use the given link and contact Logitech Official.


So, that was all about how to fix Logitech MX Keys’ unable to connect using Bluetooth. We hope the troubleshooting methods described in this guide have been useful and helpful to you.

However, if you have any doubts or questions or want to share more fixes with us that we should have mentioned here, comment below and let us know.

Frequently Asked Questions (FAQs)

Can MX keys connect with Bluetooth?

You can connect up to three devices via the Unifying Receiver or Bluetooth. Press one of the Easy-Switch buttons until its LED blinks to indicate it’s in pairing mode. Then, select MX Keys from the available Bluetooth devices on the laptop, tablet, or phone you’re trying to connect.

Do MX Keys work without software?

Yes, you can use the Logitech MX Keys Keyboard without installing software. However, to access customization options, you must install Logitech Options software.

How do I reset my Logitech MX keyboard?

  1. Unpair your Logitech MX keyboard from the Bluetooth settings.
  2. Press the following keys: esc | O | esc | O | esc | B
  3. Wait for the light on the Logitech MX Keys to flash a few times.
  4. Turn Logitech MX Keys off and on, and all devices on the easy switch must be unplugged.

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George Garcia

Thank you for taking the time to read our posts! At Logitechsoftwarecenter we love sharing new articles about Logitech software, Driver, Setup, and Logitech product troubleshooting every week. So you'll always be up-to-date on the products and topics you're interested in.