Fix: Logitech MX Keys not Connect to Unifying Receiver

All Logitech wireless mouse peripherals can be connected to your device via Bluetooth. However, that is not an option for you. In that case, you can also use the Unifying Receiver, which can help you connect up to 6 peripheral devices simultaneously.

The USB Unifying Receiver is a unique little device that most people like to use because it is convenient and easy to use. However, people are facing issues with Logitech MX Keys Not Connecting to the USB Unifying Receiver.

The main reason Unifying reception is not working is a technical glitch. The problem may be with the software or drivers, or the problem may be with the MX key or another device you are trying to connect to. In this guide, Logitechsoftwarecenter will explain several methods to solve this connection problem so that you can easily connect Logitech MX Keys with your Unifying Receiver.


Solution Logitech MX Keys not Connecting to Unifying Receiver

Unifying receivers are small USB devices that help you connect various wireless peripherals from Logitech. Once linked, they can be connected quickly without troubleshooting Bluetooth. If the USB Unifying Receiver experiences problems, it will hinder your productivity and work activities. So here are some troubleshooting ways to fix this problem.

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1. Restart your Laptop or PC

In most cases, restarting your PC or Laptop will reload all unifying drivers associated with the USB receiver, and the receiver will start working again. So restart your PC and the peripheral devices you want to connect, and see if that helps.

2. Replace USB Port

Since there are no indicator lights on the Logitech Unifying receiver as to whether the device is working or connected correctly, our devices often need to be fixed. Try using the receiver on another USB port on your computer and see if that helps.

3. Disable Bluetooth

If you try to connect to a peripheral already connected to another device using Bluetooth, the connection to your PC will fail. So, disable Bluetooth on all devices before connecting with the unifying receiver.

4. Charge Battery

Although Logitech’s unifying receiver requires no batteries, it draws power directly from your PC. However, your peripheral devices require battery power to connect to the receiver. So, ensure your device is at least 70% charged before connecting it to the integrated receiver.

5. Install the Unifying Software

Although the unifying receiver is a plug-and-play device capable of working without external driver support, if you face any problem, you can download and install USB Unifying Receiver Software. Logitech team specially created this software and helps detect and connect your device.

After installing this software, you can run it, and all devices will be automatically connected to your PC, including Logitech MX Keys.

Unifying Software

6. Use Logi Options+ Software

The above software will help in most cases. Still, if not – you can try the Logi Options+ Software application, originally designed to customize features and map mouse and keyboard buttons. But it also works to detect and connect your devices.

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Logi Options+ Software

7. Disable Power Saving for USB

If your Logitech MX key connects but disconnects simultaneously, it’s because of the power-saving settings for your USB port. Windows will stop powering the USB port in power-saving mode to save energy. Still, it will also disconnect your MX keyboard.

  • Open the device manager on your PC and navigate to the USB section.
  • Find your Logitech driver in the USB section and open its properties here.


  • Go to the power management tab and uncheck all the options here.


  • Restart your PC or Laptop and check to see if the problem persists.


So this brings us to the end of our guide to Logitech MX Keys Not Connecting to USB Unifying Receiver. Please note that the above method will likely solve your connection problem. But if not, you can always connect your peripherals via Bluetooth. Likely, your Logitech Unifying receiver is physically damaged, so if it is still within the warranty period, please request a refund.

If the problem persists, contact Logitech Official Support, who can further guide you. Make sure you describe the problem you’re having. Likewise, they will suggest further steps.

Frequently Asked Questions (FAQs)

Do Logitech MX Keys work with Unifying receivers?

The Logitech MX Keys have a numpad and navigation buttons, which the smaller version doesn’t have. The keyboard is also equipped with a Logitech USB unifying receiver, which you can use to connect with multiple Logitech devices simultaneously.

Why is my Logitech wireless keyboard not connecting to the Unifying receiver?

Possible causes of Logitech Unifying Receiver not detected are Windows updates, Unifying software, driver files, incorrect configuration, conflicting applications, etc.

George Garcia

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