How to Fix Logitech MX Master 2S Mouse Not Working

Troubleshooting a Logitech wireless mouse is easier than you think. In most cases, resetting the connection helps fix the problem. However, in some cases, you may need to update the drivers. In this post, Logitechsoftwarecenter can describe all possible ways to help fix Logitech MX Master 2S issues and update drivers.

How to Connect Logitech MX Master 2S?

Logitech wireless mice can be connected to a PC using a USB Receiver or Bluetooth. However, if the USB Receiver software is corrupt or outdated, the mouse will not work or stop working. You can download the Logitech Unifying Software to use the MX Master 2S Wireless Mouse.

What makes the MX Master 2S Work?

A dedicated connection between the mouse and USB receiver can only be made if the device drivers work. It is why when the mouse stops working and the PC cannot read the mouse, you need a USB driver.


How to Fix Logitech MX Master 2S Not working

If your Logitech MX Master 2S Wireless Mouse is not working, you can try several troubleshooting steps to fix the issue. Here are some steps that you can do:

See Also:  Logitech Unifying Receiver Software and Installation Guide

1. Reset the MX Master 2S

Most mouse models have a reset button hence check your mouse for the same. If there is, press the reset button for five seconds. Now try using the mouse. It should fix the problem.

2. Check the Battery

Ensure that the battery in your Logitech MX Master 2S is properly charged, or replace it with a fresh battery. You can do this by opening the battery compartment on the mouse’s underside. Remove the battery and disconnect the power. Put the battery back in and see if it works.

3. Use a Different USB Port

If the above fixes don’t help, remove the mouse from the USB port and plug it back into another port. The USB port may not work, and changing the port may solve the problem.

4. Get the MX Master 2S Software

If the above method fails, uninstall the Unifying software; and reinstall. Also, you can restart the system. If this doesn’t help, get the Logitech Options app.

  • Click here to download Logitech MX Master 2S Software (Logitech Options+).
Logitech Options
  • Click Download for your operating system (Windows or MacOS).
  • The software will start downloading > installing Logitech Options+ by double-clicking the executable file and following the on-screen instructions.
  • Create a Logitech account, however, if you are already logged in and starting to customize your device.

5. Test on a different computer or device:

To determine if the issue is specific only on your PC or the mouse itself, try connecting the MX Master 2S to a different PC or device. This will help you identify whether the problem lies with the mouse or your PC.

6. Contact Logitech support:

If none of the above steps resolves the issue, it’s recommended to contact Logitech Support for further assistance. They have specific troubleshooting steps and can provide guidance based on your situation.

Update Logitech MX Master 2S Mouse Driver

To update your Logitech MX Master 2S wireless mouse driver, you can follow these steps:

See Also:  How to Connect/Pair Logitech Keyboard [A Complete Guide]

1. Download Logitech Options+ Software:

Download Logitech Options+ Software for MX Master 2S using your web browser.

2. Find your mouse model:

Use the search function to search for “MX Master 2S.” You will see a list of results related to your mouse.

3. Select your operating system

Select your operating system from the list of available options. Select the correct operating system version, such as Windows 10, macOS, etc.

4. Download the latest drivers:

Look for the driver download section for your mouse. Please select the latest driver version available for your operating system. Click on the download link to start the download.

5. Install the driver:

Once the driver file is downloaded on your computer, double-click it to start the installation process. Follow the on-screen instructions to complete the installation.

6. Connect your MX Master 2S:

Connect your MX Master 2S mouse to your computer using the included USB receiver or Bluetooth, depending on your preferred connection method.

7. Test your mouse:

After driver installation and your MX Master 2S is connected to the computer, test the mouse function to ensure everything works properly.

You can use this method to have Logitech Master MX 2S software on your Windows operating system. In this way, you can update the Logitech MX Master 2S driver.


Using the above steps, you can easily update the driver. In addition, you can also use the mouse on a plain surface. It will help fix the problem. If nothing works, please update the mouse driver. You can update the driver using the device manager or the official website. In the worst-case scenario, if nothing else works, you’ll need to visit a technician to have the mouse checked.

Frequently Asked Questions (FAQs)

Why is my Logitech MX Master 2s light blinking?

When it’s flashing fast, it means it’s in discoverable mode. Choose whether to pair with Bluetooth or the supplied Unifying receiver.

How do I check the battery on my MX Master 2S?

Check battery status. Three LED lights on the side of the mouse indicate battery status. Install Logitech Options software to receive battery status notifications, including low-power alerts.

Can Logitech MX Master 2S be wired?

Comfortable to use all day, responsive, and lasts two months on a single battery charge. Connectivity is very easy and flexible between wired mode and two wireless modes, including Bluetooth.

George Garcia

Thank you for taking the time to read our posts! At Logitechsoftwarecenter we love sharing new articles about Logitech software, Driver, Setup, and Logitech product troubleshooting every week. So you'll always be up-to-date on the products and topics you're interested in.