fix-logitech-g933-disconnecting-while-charging

How To Fix Logitech G933 Disconnecting While Charging


When you are charging a headset, there are many problems that you may experience suddenly. A common problem with the Logitech G933 is disconnecting while charging, or it keeps turning off while charging.

Since many users have experienced and reported problems with the Logitech G933 Artemis Spectrum Wireless Gaming Headset, logitechsoftwarecenter.com has listed various solutions here. So, if you want to know how to deal with it, here are a few things you need to know:

fix-logitech-g933-disconnecting-while-charging

Logitech G933 Disconnecting While Charging

If your Logitech G933 wireless headset is disconnecting while charging, there might be a few possible reasons for this issue. Here are some troubleshooting steps you can follow to try and resolve the problem:

1. Turn off the Breathing Effect RGB

As simple as it sounds, we have had many users suggesting how keeping the RGB breathing effect on the headset can make your headset turn off when plugging it in. You need to turn off the RGB lighting breathing effect to prevent this from happening.

More specifically, using the official software from Logitech, you must change your headset settings from light breath to solid. Once you do, save these changes, and your gaming headset should start working correctly.


2. Set Battery Shutdown Interval

Another way to solve the G933 keeps turning off while charging is to configure the battery shutdown interval configuration on your headset. To do this, follow these steps:

  • Depending on the location where you installed the software, find the directory. By default, it should be saved in C:\Program Files\Logitech Gaming Software\Resources\G930\Manifest.
  • Find and open the Device_Manifest_xml file using Notepad.
  • Look for the following line “battery turnOffInterval = “900”.
  • It would be best if you edited the values to your liking. For example, you can set it to 9999.
  • Make sure that you save the file.
  • You may get an error warning when saving the file due to protection settings. If so, save the file on your Desktop. Then, move and replace that file in the directory.
  • Restart your computer and restart your Logitech software.
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Now, your Logitech G933 Artemis Spectrum Wireless 7.1 Surround Gaming Headset should no longer turn off.


3. Update Headset Firmware and Drivers

The outdated Audio driver is one of the main reasons to face Logitech G933 disconnects while charging or keeps turning off while charging, so it is recommended to update the driver. You have two (2) options for updating your drivers.

1. Download and Install the Driver Manually

Updating the Logitech G933 software and driver is easy. In the following, we explain the steps for downloading and updating the Logitech G933 driver:

  • Visit here to get the Logitech G933 Software.
  • Then find the driver according to your operating system version (for example, Windows 32-bit or 64-bit) and download the driver manually.
  • Once you have downloaded the correct driver for your system, double-click on the downloaded file and follow the on-screen instructions to install the driver.
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Logitech G933 Drivers

2. If you have already installed the driver

Logitech G933 is a gaming headset with high quality and performance to support your gaming needs. Below is how to update Software and drivers on the Logitech G933 to the latest version:

  • Run Logitech G Hub on your PC or Laptop.
  • You will see a notification in the window’s lower-right corner if a software update is available.
  • Click the “Update” button to start the software update process.
  • The Logitech G Hub software will start downloading the updated file.
  • After the download, the update will be installed automatically.
  • When the update is complete, restart your PC or Laptop.

We recommend always using your headset’s latest software and drivers to ensure the best compatibility and performance.


4. Limit the Number of Wireless Objects

Sometimes a headset can also be turned off if there are too many wireless objects in the room where you are trying to charge the headset. While this may not be the case, it’s still worth a try.


5. Try a different charging cable

The charging cable houses delicate cables that can break from too much tension. It’s hard to tell if the cable is broken because of internal damage. Try charging the gaming headset with a different cable to determine if the charging cable is the problem.

See Also:  How to Fix Logitech G HUB Not Loading on Windows

If there is visual damage to the cable, such as exposed wire, you can try to repair the cable yourself. This solution is straightforward and can save you some money.


6. Check if the charging port is loose or damaged

Just like the case of a loose headset audio jack, a loose charging port can also cause a lot of frustrating issues.

Check your headphone charging port for damage, such as a bent plug or metal. Also, ensure the port doesn’t come loose when you touch it, as this could be a sign that the connector has slipped away from the headset.


7. Reset the Headset

If none of the methods above solve the problem with your G933, try resetting the headset. To do this, press and hold the hardware reset button (usually located inside the left earcup) for about 10 seconds. After you do the reset, set up your gaming headset again like new.


Conclusion

Logitech G933 turns off while charging the device. Try to follow the instructions listed and explained in the article above. If the problem persists, contact Logitech Official Support, who can further guide you. Make sure you describe the problem you’re having. Likewise, they will suggest further steps.


Frequently Asked Questions (FAQs)


How do I charge my Logitech G933 headset?

A battery in the proper earcup powers Logitech G933 Artemis Spectrum Snow wireless headset. When you are not using your G933 Artemis Spectrum wireless headset, plug it in via the USB port on the bottom of the unit to charge.


Can you use G933 while charging?

Twelve (12) hours of battery life is based on no LED lighting and headset volume set to 50%. Keep playing while charging the battery via a USB cable. Alternatively, the 3.5 mm analog input allows you to play wired on a console, mobile, or PC without needing battery power.


Does Logitech G933 have software?

To maximize the performance of the Logitech G933 Artemis Spectrum Wireless 7.1 Surround Gaming Headset, Logitech provides Logitech Gaming Software; Logitech G HUB, to customize the Logitech G933 programming capabilities. The gaming software lets you access your gaming headset’s DPI sensitivity, macro, gaming profile, and onboard memory.


Why is it important to install a driver for Logitech G933?

Installing the Logitech G933 driver or software correctly ensures optimal compatibility, performance, and access to additional features. Correct installation of drivers or software guarantees that the headset can communicate with your operating system (OS) without any issues, resulting in increased performance.


George Garcia

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